Saturday, October 24, 2009

What is the law on returning items after 14 days with a receipt?


Answer:
Depends on the store, and also are the goods faulty?
There is no law governing returning goods.
Policy is usually set by the individual merchants.
if the goods are faulty then they are "not fit for the purpose". they have to give you a refund or exchange. the choice is yours. however if you are taking something back because you don't like the colour or it doesn't fit, then the shop does not have to do anything.
If faulty the "Sale Of Goods Act" applies and you are legally entitiled to a refund. If you have changed your mind then it is up to the individual store. For example Marks And Spencer" gives you up to 90 days.
most places have a 28 day policy with receipt. as long as they can either See a manufacturing fault or it can be resold again.
Depends on why you want to return it, if it's just because you don't like it then the law offers no protection at all and it is down to the individual shop/store.

If it is faulty (genuinely) then the sales of goods act means you can demand a refund, up to 6 months old.

After 6 months the shop can insist on getting the goods tested first
28 days under statuory rights!

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